Customer Driving Organization

In today's fast-paced and competitive business landscape, organizations are increasingly recognizing the importance of customer-centricity in driving success. The Customer Driving Organization course is designed to equip participants with the skills and knowledge necessary to lead and manage effectively in a customer-driven environment. Through a combination of theory and practical application, this course will explore key concepts such as self-leadership, effective communication, customer relationship management, diversity and inclusion, assertiveness, and team building. By the end of this course, participants will have gained a deeper understanding of what it takes to build high-performing teams and develop the skills necessary to drive customer satisfaction, loyalty, and ultimately, business growth.

Introduction to Self-Leadership

Understanding the concept of self-leadership and its importance. Techniques for developing self-awareness and self-discipline. Strategies for setting personal goals and taking initiative.

Communication Skills

Customer Relationship Management (CRM) Introduced

Appreciating Diversity

Assertiveness

Building High-Performing Teams

Belbin Team Roles

This Customer Driving Organization course equips participants with essential skills to lead themselves and their teams effectively, communicate efficiently, manage customer relationships, appreciate diversity, assertiveness, and build high-performing teams. By understanding and implementing these concepts, participants can drive their organizations towards customer-centric success and improved team dynamics.